FAQs About The Resort
What does all-inclusive mean?
It means – everything you need, and then some, is included in the Tropical Nights Package price. Every Tropical Nights Package includes lodging at Hard Rock Hotel Riviera Maya and Tropical Nights concert access for 5 days and 4 nights (maximum Room/Suite occupancies apply). All Packages also include access to all of the Hard Rock Hotel Riviera Maya’s lavish Resort Features and Amenities including all-inclusive food and drink at the resort’s 12 restaurants and 10+ bars and lounges. Additionally, a $400 Complimentary Resort Credit is included in each Room/Suite Package. This credit is redeemable for Rock Spa® treatments, World Class Golf, POSH® Beauty Salon services, select Offsite Excursions, and more.
What is not included in “all-inclusive?”
Flights to and from Tropical Nights are not included in Room/Suite Packages. Ultimate VIP Upgrades, Band Experiences, and Extended Stays are all “Add-Ons” and cost an additional fee.
Special Dining Experiences, Tequila and Wine Tastings, and Wine Upgrades, Offsite Excursions, Rock Spa services, signature golf, and POSH Beauty Salon services cost an extra fee but Complimentary Resort Credits ($400.00 per room included in all Packages) are accepted for most.
Will there be an information booth on site at the resort?
Yes. Look for the Tropical Nights Concert Concierge Desk on site at the resort. In addition to helping answer any questions you may have, the Concert Concierge Desk will be where you can book spa & beauty services, golf rounds, offsite excursions, special dining & drink experiences, and more.
Will there be first aid on site? Or What are the medical resources provided by the resort?
Will there be a place where hats, sunscreen, sunglasses etc. are sold?
When can I check in and check out?
Do I need to tip at the resort?
Are there any other resort features that I should know about?
Does the resort provide laundry service?
Are there ATM’s at the resort?
Does the resort provide hair dryers?
Do the Rooms/Suites have safes?
Is there parking at the resort?
Is there a dress code at the resort?
For Dinner the dress code is Formal-Casual in all restaurants except Ciao. This means for Men formal shorts and no sleeveless shirts, no flip flops.
For Ciao restaurant the dress code is for Men: Long pants.